Straightforward support when you need it.
Find answers to common questions or contact us about an issue, correction, partnership or product suggestion.
Why can charger information differ from the location?+
EV Navigator relies on third-party charging data. Operators, site owners and data providers may update information at different times. Always verify access, availability, connector compatibility and pricing before relying on a charger.
Does EV Navigator require an account?+
The launch version does not require an account. Favourites are stored locally on your device. Optional cloud accounts may be introduced later for cross-device features.
Why does location permission matter?+
Foreground location allows the app to show your position, calculate approximate distance to chargers and return to your current area. You can decline permission; search and map browsing should remain available while location-based functions are limited.
Is charger availability shown in real time?+
Not currently. The launch version displays location and charger information supplied through its data source. Real-time availability will only be added where dependable provider data can be obtained.
Which countries are supported?+
EV Navigator Free is designed for worldwide use wherever reliable public-charging data is available. Coverage, charger detail and data freshness vary by country, region and provider.
How do I report incorrect charger information?+
Email [email protected] with the charger name, location, the incorrect detail and any supporting information. We may direct source-data corrections to the relevant provider.